Our office is located in Vernon Hills Illinois, just 40 minutes north of Chicago.

Our mailing address is 100 N Fairway Dr Unit 116, Vernon Hills, IL 60061.

Each one of our pillows are proudly hand-made by artisan craftsmen and craftswomen using high-quality materials right here in Vernon HIlls, Illinois. 

While we are as committed as ever to be a part of responsible and healthy environment, we also very aware that we are in unprecedented times. We are working diligently to stay within our normal production and fulfillment timelines, but we anticipate there may be delays in order processing and shipping. Orders are processed Monday through Friday, and manufacturing of your order may take up to 10 business days.

Order Information

If you saw a order confirmation page after submitting your order, then it means that we received your order.

Regarding the email confirmation, you may not have received an email for several reasons:

1. Your email was misspelled

2. The confirmation email went to spam or trash

To get the email confirmation resent to you, please send us an email to along with your order number or the email associated with your order. supports only JPEG (JPG) and PNG images.


The maximum image resolution that can be uploaded to is 8000 × 8000 pixels. The maximum file size of an image is 10 Megabytes (MB).

To find out whether your image meets these requirements, you can right click on the photo and click 'Properties' (on Windows) or 'Get Info' (on Mac OS X). When you do so, both the image resolution and file size should be listed.

For the best uploading results, you should upload only one image at a time or contact our support team to see if your image is optimal.

Our current production time is up to 5 business days. If you need your order sooner, you can choose from an expedited production time at the checkout page.


Typical in-transit time is 3-7 business days for domestic orders. International orders will arrive in 10-15 days. 

UPS, UPS MI, USPS will be used to ship all of our domestic and international shipments. You will be able to choose your delivery method during checkout. 

Yes, we ship all over the world. Shipping and handling will be applied at checkout.  

Our current production time is 7-9 business days, and the average transit time is approximately 3-7 business days.

Production schedule as of May 14th, 2020.


We recommend spot cleaning for all of our pillows. If you think your pillow is in need of some TLC, we suggest washing your pillows in cold water to preserve its colors. Wash and dry your pillows on a gentle wash cycle and on the lowest heat setting possible.

Lifelike Pillows are made of 100% soft velvet polyester fabric and polyester fill. We print your images onto our fabric using Epson printers and ink.

Our pillows are proudly hand-made by artisan craftsmen and craftswomen using high-quality materials. Our products underwent rigorous testing to ensure our Prop 65 compliance. 

Custom Pillows are not eligible for returns. In the event you may have a question or concern after receiving your pillow, please reach out to us. We will be delighted to ratify any issues you may have with regards to our product. "Customer Satisfaction Guaranteed" is a fundamental principal of our company.  

Yes! We recently added a new feature to each custom product page which shows you a 'before' and 'after' of your image right after uploading it. 

Payment & Discounts Codes

Yes our website is secure, but we appreciate your concerns. It's important to always shop safe online.

Discount codes don't stack. Only one discount at a time can apply to a single order.

First make sure to check for any spelling errors. The codes are not case sensitive so applying the code 'GIFT' and 'gift' will both reflect the same code

If it is spelled correctly, look to see where you saw the code and to make sure it isn't yet expired. You can typically find the highest and active discount code at the top of the website. 

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